25
Apr

Farhad Manjoo interviewed Facebook CEO Mark Zuckerberg about innovation recently and ended up touching on privacy and anonymity on the internet. As is usual for me when I see Zuckerberg comments on these topics (like these), I got an uneasy feeling.

Q. We’ve seen a number of apps that are playing with anonymity, and apps like Snapchat that are ephemeral. Are those modes interesting to you? Do you expect Facebook will do things with anonymity?

A. I don’t know. I do think more private communication is a bigger space than people realize. You were asking if I was surprised that WhatsApp and Messenger’s use cases were so different. They fit into this framework of private communication. That’s what people like to do, and that’s why there are so many different services. I think there is going to be even more stuff like that.

Anonymity is different. I’m not going to say it can’t work, because I think that is too extreme. But I tend to think some of these interactions are better rooted in some sense of building relationships. There are different forms of identity you can use to form a relationship. You can use your real identity, or you can use phone numbers for something like WhatsApp, and pseudonyms for something like Instagram. But in any of those you’re not just sharing and consuming content, you are also building relationships with people and building an understanding of people. That’s core to how we think about the world. So anonymity is not the first thing that we’ll go do.

Something about the way Zuckerberg talks about privacy and anonymity strikes me as not how average people talk and think about it. I read his definition of anonymity as extremely narrow—you can only be anonymous if you’re not building a relationship of any sort? Whereas I think most people might define it is as simply not using your real name.

Zuckerberg continues to demonstrate that he doesn’t quite get it when it comes to privacy — yet we entrust him and a company staffed with people who “think about the world” that way with some of our most personal information.

25
Apr

Simplicity is awesome

Posted by: Brion Eriksen

Jazz great Charles Mingus once said something that really gets to the heart of what we do at Elexicon:

“Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.”

I love that. They’re terrific words to not only keep close at hand on your office wall, but to live by as well. At Elexicon, the sentiment can be applied effectively to many aspects of our process, strategies, designs, code and project management.

In this post, I’d like to explore ways we keep the virtues of this philosophy front and center in our work, and how we strive to help our clients incorporate a simplicity-driven approach into their thinking as well. For us, “Simplicity is Awesome.”

This idea is no joke or merely a nice thought. It’s an idea that has been central to some of history’s greatest minds, which I’ll also show. I find it amazing and comforting how many of these giants spoke, often fervently, about the value of simplicity.

I’m not certain of the exact event or circumstance that inspired Mingus’ words, except that the context was musical composition and improvisation. In the most basic terms, it’s harder to create music than it is to make noise.

Applied more broadly to my world, I see him describing an apparent paradox: that simplicity is hard to achieve, requiring a great deal of creativity; and that complexity is easy to achieve, requiring only the commonplace ability to keep “adding stuff” in an attempt to solve a problem. When you spin this concept forward into the context of architecture, design and engineering you recognize it’s harder to create something that’s easy to use, and easy to create something that’s hard to use.

With that in mind, here are some examples of how simplicity drives our strategic and creative thinking, and our design and development processes.

Establish clarity of purpose for both the project and the product. Focus on what is most important. If you have too many priorities then you don’t have any. Stick to the primary goals and objectives and don’t allow superfluous influences and distractions throw you off course.

“It is astonishing as well as sad, how many trivial affairs even the wisest thinks he must attend to in a day; how singular an affair he thinks he must omit. When the mathematician would solve a difficult problem, he first frees the equation of all incumbrances, and reduces it to its simplest terms. So simplify the problem of life, distinguish the necessary and the real. Probe the earth to see where your main roots run.”

Henry David Thoreau

Set clear expectations, and keep them concise. Have a clearly communicated plan that is supported by research and has solid buy-in from all stakeholders.

“If you can’t explain it to a six year old, you don’t understand it yourself.”

Albert Einstein

Research users and interview customers. People place a high value in a truly simple experience, both in brand loyalty and real dollars spent. A big part of this is delivering an experience they can trust, one that speaks to them in a familiar visual language, relevant taxonomy and consistent voice that they can clearly understand. Inconsistency and complexity, on the other hand, breed distrust and uncertainty.

“Truth is ever to be found in simplicity, and not in the multiplicity and confusion of things.”

Isaac Newton

Ask “why?” about everything. This is a straightforward but often overlooked practice in both content strategy and UI design.

  • Why include this content?

  • Who is asking for that?

  • Why is there a submit button at the top and bottom of the form?

  • Did that design result directly from user feedback?

These are often tough questions for marketers and developers to ask because many fear leaving something out. Taking this hard look at content and functionality priorities will ultimately help reduce clutter and cut through to the most important content and UI elements.

Web content and interfaces are often driven by the loudest voice in the organization — the classic “squeaky wheel getting the oil” — and not necessarily the most important in terms of brand or customer value. We’ll drill into this topic in a future post, but this is an area where asking “why?” pays dividends, especially if you have solid user research and site analytics data to reference.

“Life is really simple, but we insist on making it complicated.”

Confucius

“Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage to move in the opposite direction.”

E.F. Schumacher

Iterate, iterate, iterate. Establish solid research and a well-organized content plan first before you design a single pixel of a website or UI. This guidance will get the experience design off to a great start.

Once underway, however, resist the temptation (or the directive) to quickly crank out a final design on the first attempt. Create a layout, iterate with clients and colleagues, user-test it, create revised and alternate designs based on feedback. Each time, ask the “why” questions and always consider ways to keep simplifying the experience.

  • Do we really need this?

  • Should this go here?

  • How would a user interpret this?

Each iteration will distill your design down to its essence, putting the most important messaging, the most demanded content, and most frequently-used features at the forefront.

“Everything should be made as simple as possible, but not simpler.”

Albert Einstein

“Simplicity is the ultimate sophistication.”

Leonardo da Vinci

Keep the virtues of simplicity and clarity top-of-mind in all your planning, projects and designs. Your key message will be further amplified above the noise. Once-hidden opportunities will reveal themselves, with powerful results. Conversations with your customers will become more clear. Superfluous distractions will fall to the wayside, and you and your users will focus on what really matters.

Simplicity will give both you and your customers confidence: confidence that they’re reading the right information, that they’re using the product properly, that they are on the right path.

Simplicity is not generic blandness or “lots of white space.”

Simplicity is your user’s visual language, spoken concisely.

Simplicity is awesome.

21
Apr

If you’ve heard about Heartbleed but aren’t sure what the big deal is, web-comic xkcd has a great explanation. After you read that, check out LastPass and make your passwords more secure.  You can even determine the status of the sites you frequent using their security check feature.

21
Apr

The end is the beginning

Posted by: Brion Eriksen

Like anyone who has read Steven Covey’s classic The 7 Habits of Highly Effective People, I recommend it to everyone. If you’ve already read it, I recommend you read it again. And again.

When I founded and began to build Elexicon, the concept of the second habit, “Begin With the End in Mind,” particularly stood out. I’ve found over the years that “keeping the end in mind” has paid dividends for our success and longevity. More specifically, the success of our projects and the longevity of our client relationships has repeatedly benefitted from making the “end” the “beginning.”

In fact, when we talk about our core agency principles, we made one of them this idea: “The End is The Beginning”.

So what does it mean to make the begin with the end in mind? Covey summarizes the concept this way:

“Habit 2 is based on imagination — the ability to envision in your mind what you cannot at present see with your eyes. It is based on the principle that all things are created twice. There is a mental (first) creation, and a physical (second) creation. The physical creation follows the mental, just as a building follows a blueprint. If you don’t make a conscious effort to visualize who you are and what you want in life, then you empower other people and circumstances to shape you and your life by default. It’s about connecting again with your own uniqueness and then defining the personal, moral, and ethical guidelines within which you can most happily express and fulfill yourself. Begin with the End in Mind means to begin each day, task, or project with a clear vision of your desired direction and destination, and then continue by flexing your proactive muscles to make things happen.”

This is indeed a valuable personal habit, but it applies to our context of working with clients to build websites and applications as well.

Whether we’re dealing with a corporate-level rebrand, content strategy or company website, we can apply the following spin to Covey’s concept:

“If you don’t make a conscious effort to visualize who your company is and what you want in business, then you empower competitors and circumstances to shape your brand and your product by default.”

On a project level, having a mental (first) creation works too: If you haven’t first defined your project mission, its audience, and its strategic plan, you will begin building a structure without a blueprint. You’ll dig a foundation without knowing what you’ll build atop it. Stakeholders, circumstances and competitors can throw construction off course because you’re not following a solid, well thought-out plan. You’re designing and building on the fly, and the results will show: the results will be something you probably never envisioned when you first started. You won’t recognize it, and neither will your executives or your customers.

While every project is different, here are some guidelines that we – alongside our clients, every step of the way – strive to follow, in the spirit of envisioning the end at the very beginning:

  • Understand your users and customers. Who are they and how will they use the end-product?

  • Ask the question “why?” as often as possible. Every element of the project plan should have a purpose.

  • Set firm expectations for not only the end-result physical product, but also for budgets and timelines. Proper planning often unfortunately can get bypassed or derailed by unrealistic deadlines.

  • Draw up the blueprints. Before a single pixel is designed or line of code is written, we most often spend a third or more of our project effort conducting stakeholder, product expert, and user interviews; producing whiteboards, moodboards, and storyboards; drafting sketches and wireframes; assembling content audits, analyses and site maps; and interating paper prototypes and rapid code prototypes – these are the blueprints.

  • Establish a highly collaborative process that involves all the right people and provides every opportunity for reviews, iteration, feedback and buy-in.

  • Plan beyond the launch of the product you’re envisioning to include its “life.”  This is where the “end” becomes the “beginning” once again, with a thoughtful plan for management, governance, maintenance, marketing, and measurement.

 

With solid marketing and measurement results in hand, the process of envisioning the next redesign or software release will become that much more concise and clear. You’ll identify new opportunities as well as areas for improvement.

These “blueprints” are central to the design and build phases of our projects. Our “architects” hand them off to our designers and builders, who are guided by the frameworks established in the planning phase. The “mental first creation” has been fully envisioned, iterated and documented, helping the designers, writers and developers move forward without hesitation toward the “physical creation” end result.

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